Eudora Setup

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Setting Up Eudora

You may have received a data sheet when you first setup your account with information containing Internet Addresses. If not, you'll find those same Internet Addresses for use with FOURnet on our website. We suggest you print out a copy for future reference.

Please note that the information contained in this document is generally applicable no matter which email client you choose to use, and you are not limited to using Eudora 3.0, Eudora 4.0, Eudora Lite, Netscape Messenger, or Outlook 97/98 as your email client. Feel free to choose the Email client which suits your needs and register your client with the manufacturer in order to receive notice of future upgrades and Technical Support for their products. These companies usually post bug fixes, documentation for usage and upgrades on their websites so check often for new releases of their software.

Whether you're configuring Eudora, Netscape Messenger, Outlook, etc, the information which you need to configure your email client remains the same - ie, your (lowercase) username (FOURnet login name), your correct password, and the mail server name which you will be using:

mail.four.net

It's important to remember that when you enter your username you should always use all lowercase letters (no capitals - not even the first letter!). Your username is not your real name, but is your login or "screen" name. It shouldn't contain any spaces or uppercase letters. Your password should be the same password that you chose originally, unless you've asked to have it changed since then. Don't change your password in your email client program unless you've also arranged to have your password changed on the FOURnet mailserver.

1. POP account:

Your POP account is the address that tells Eudora where to go to download your new mail. POP accounts look a lot like e-mail addresses, but they often have an extra word after the @, or are otherwise slightly different. Your ISP/company/university may have given you a "POP3 server" or "incoming mail server" address. In that case, your POP account is the first part of your e-mail address, then an @, then the "POP3" or "incoming mail" server.

For example, if your incoming (POP3) mail server were mail.four.net, and your e-mail address were gina@four.net, your POP account would be gina@mail.four.net.

You put your POP account in the Getting Started section of the Tools:Options menu or Special:Settings in Eudora.

2. E-mail address:

Your e-mail address is what other people use to write to you. Some examples:
     maryjk@four.net
     johndoe@FOUR.net
     fredmail@four.net
You put your e-mail address in the "Return Address" field of Eudora (that's in the Tools:Options or Special:Settings menu, under Personal Information).

3. SMTP server:

Your SMTP server is what Eudora contacts to send your outgoing mail. This can sometimes be called an "outgoing mail server."
Whenever your email client program requests the
name of your mail server, whether it specifies 
POP, POP3, SMTP, or simply your IN or OUTGOING
mail server, always use the following host name
when configuring your mail for use with FOURnet:
mail.four.net
Note that there's no @ in the SMTP setting.

The SMTP server goes in the Hosts section of the Tools:Options or Special:Settings menu in Eudora.

4. Test Your Settings:

Establish your FOURnet connection. After you're online, startup Eudora and check mail. If you receive any error messages, record the exact error message as well as the date and time that you were attempting to access your email box. It's important to record the exact date and time so that we can look up your connection in the transaction logs to see if there were any associated messages for your login or to determine whether you were actually online with FOURnet at the time when you were attempting to access your mailbox.

Send a report to FOURnet Technical Support (you can usually still send email even if you an incorrect password and cannot receive). Or point your browser at the URL:

http://www2.four.net/cgi-win/form.exe/trouble

and provide the error message and date/time or send a FAX to 508-295-5492. Be sure to check that your username and password combination is entered correctly into your email client software and that you have mail.four.net as your configured SMTP server.

Another commonly seen error is that customers are actually attempting to access a different service provider and/or are not actually online with FOURnet when they are trying to access their FOURnet POP3 mailbox.

About "Free Email Services"

Recently, there have also been a number of "FREE" email services showing up. Some services provide you with storage for your email, while others attempt to retrieve your email from your FOURnet POP mailbox. If you're using one of these services, make sure of two things:

1) The free service does not require you to provide the remote service with your FOURnet username and password. You should never reveal your FOURnet password to anyone other than a FOURnet System Administrator. If you have done so in the past, please change your password as soon as possible. You should also avoid using the same password for more than one service.

2) The remote service does not require access to FOURnet's mail server to retrieve/store your mail (as this will require sending your FOURnet password over the Internet). For your protection, our email server does not accept remote connections from external Internet sites. You will need to use a direct dialup to FOURnet to retrieve email from your FOURnet POP mailbox.

If you sign up for Free Email on a remote server or another network using a different username and password you will be able to use the Free email services that sites like Yahoo, etc offer, but be forewarned that their mail servers are sometimes busy or inaccessible.

If you should have problems accessing your mail at a remote site, please contact the mail administrator at the remote site rather than FOURnet Technical support or FOURnet postmaster to report the problem. FOURnet cannot help with problems encountered when you are using a mail server other than mail.four.net.

You should also be aware that your mail transmissions which are not stored locally and accessed via your direct dialup connection will not be as secure as a direct dialup connection to your FOURnet POP mailbox.

Many companies, including some "Free email" services add to their profits by selling your email address to be compiled in "mass mailing" databases. Avoid having your email address included in these lists by choosing carefully who you share your email address with (only consider supplying your email address on applications or forms which specify that they do not sell/give your name or email address to other companies). If you post to USENET newsgroups, consider using "nobody@four.net" as the "Reply-To" address in your news client program (of course, you won't receive any email replies if you do). In fact, whenever you do not wish to see a reply, you can specify nobody@four.net as your return address. All mail which is sent to this address goes directly to the bit bucket (the black hole of cyberspace).

For additional information about how to get the most from Eudora, see the Eudora Website where you will find the entire 125 page Eudora lite manual online at http://eudora.qualcomm.com/techsupport or at http://www.eudora.com.

For users who need additional features not provided with Eudora lite (the freeware version) there is also a retail version available at various software suppliers such as Staples or at http://www.egghead.com. The retail version of Eudora 4.0 includes a step-by-step installation and configuration manual and includes 90 days of free Eudora Technical Support, as well as easy to use customization and installation wizards.

You can also use Microsoft Outlook 98, which is available from Microsoft at http://www.microsoft.com/outlook and has much of the same functionality and is easy to install and configure.

Netscape also offers a built-in email client in their Navigator 4 available at http://home.netscape.com.